ConceptKCTCS/KCTCSConcept SNAP FAQs | Jefferson Community & Technical College


Do I need to sign up for SNAP to receive messages?

If you are a current KCTCS student or employee, your e-mail and the preferred and mobile phone numbers listed in your college records are automatically registered to receive SNAP messages.  The same contact information that is used to inform you of academic/employment questions or concerns will now also be used to notify you if there is a weather emergency, safety threat or campus closing/delay.

To make sure you are receiving messages at your current phone number or e-mail address:

STUDENTS:  Update your contact information by logging on to the Student Self-Service Center.

KCTCS EMPLOYEES:  Update your contact information in PeopleSoft.

Please provide a complete 10 digit phone number with area code.  For example:  859-123-4567

Are you a parent, board member or community member interested in receiving SNAP emergency messages from a KCTCS college?  You can sign up to receive notifications receive notifications.

My home phone is listed in my college contact information record, how can I still get text messages?

If you would like to add a cell phone to receive text messages, you can add a mobile phone number in the Student/Employee Self-Service Center and SNAP messages will automatically be sent to you by text message OR you can create a new account and add a cell phone to receive text notifications

Can I sign up to receive SNAP messages at additional numbers or e-mail addresses not in my student/employee information?

Yes.  If you would like SNAP messages to be sent to an e-mail address or phone number not listed in your student or employee records you can create a new account here.  

Please note:  All contact information entered into a user created account will remain in the system and continue to receive messages until the account is deactivated or the contact information is edited.

What if I want to opt-out of receiving SNAP messages?

You do have the option to unsubscribe from SNAP text or e-mail messages. 

To stop SNAP text messages:  Text STOP from your cell phone to 68453 or reply STOP to a SNAP message.  For help information at any time, text HELP from your phone to 68453.

To stop e-mail messages:   At the bottom of your SNAP e-mail, click Unsubscribe to stop messages to that e-mail address.

NOTE:   If you are no longer a KCTCS student or employee and would like to stop e-mail, text and phone message login to your account.  Under My Account click Permanently close my account

  • Having trouble accessing your account?   Contact us online.

Can I receive SNAP messages if I am not a student or employee at the college?

As long as your KCTCS account is active, students or employees will receive automatic messages sent from your college using SNAP.  If you created your own SNAP account prior to February 15, 2013 you will continue to receive messages until the account is closed.  If you are not a current student or employee but would like to sign up to receive notifications, you can create a new account here.

Will I be charged for text messages sent by SNAP?

All applicable charges and fees set by your cell phone carrier will apply.  If you have unlimited texting or free incoming messages there will be no additional charge for a SNAP SMS Text.  If you have limited text messaging on your account and you have reached your maximum messages during a billing period, your cell phone carrier may charge you for an additional message. To stop text messages, text STOP from your cell phone to 68453 or reply STOP to any SNAP message you receive.

What if I want to receive messages from more than one college?

SNAP will automatically send messages from any college where you are currently a student or employee. 

If you would like to expand the list to include more than one KCTCS college you can subscribe to additional college alerts.  Create a new account or login to your account login to your account.  Click Contact Info.  Under Interests check the name(s) of the colleges you choose to send SNAP messages to you.

Still have SNAP questions?

Contact us online.