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Technical FAQs

Installing Office 365

All KCTCS students who are currently enrolled in a course are eligible to install the full version of Office 365 Pro Plus on up to 5 devices for free. This includes PC, Mac, Apple tablets and phones, and Android tablets and phones. The software will continue to work as long as you are enrolled in at least one class at a KCTCS college.

Install Office on your PC or Mac:

Sign into your KCTCS student email (https://outlook.com/kctcs.edu).  Click the gear icon beside your name at the top right, then choose Office 365 Settings

                Office365menu

Under the Office heading, click Install.  When prompted to save or run the application, choose Run.  Follow the on screen prompts to install Office.  After Office is installed, if prompted to log in, use your KCTCS email address and password

Install Office on your Apple or Android device:

Download the Office Mobile app from the app store.  Open the app and sign in with your KCTCS student email and password

Configure Office 365 email on an iPhone

Directions for setting up Outlook on a iPhone, iPad or iPod Touch. 

The Technology Solutions office at JCTC is not responsible for the configuration or setup of email on non-JCTC cell phones.

Configure Office 365 on an Android Phone

Directions for setting up Outlook on a windows/android phone

The Technology Solutions office at JCTC is not responsible for the configuration or setup of email on non-JCTC cell phones.

Configure Office 365 on a Blackberry device

Directions for setting up Outlook on a Blackberry 

The Technology Solutions office at JCTC is not responsible for the configuration or setup of email on non-JCTC cell phones.

How long will my email remain active?

A student email account is active until the end of the Fall term of next calendar year after the last semester that they attended classes.

Once the account is deleted the information cannot be recovered.

Email addresses for graduates are active through Fall of the term of the next calendar year after they graduate.

When will I have access to my KCTCS email account?

A student gets email access 24-48 hours (2 business days; weekends and holidays are excluded) after enrolling in a regular college credit class. 

Before that they have access to student self-service (aka PeopleSoft or PS).  Before enrolling, the student account will have “Applicant” or “Not-Enrolled”.  A student with this status has access to PeopleSoft but not an email account. 

If a student reports that they can log into PeopleSoft but when they go into email they get an error about “Mailbox not available” they either have not enrolled, just enrolled or are enrolled in a non-credit class.

Setup KCTCS email on your home PC

Directions to setup KCTCS email on your home PC

Software for students

As a currently enrolled Jefferson student, you can install Microsoft Office on up to five devices for free with your active KCTCS account from http://kctcs.edu/Students/Services_for_Students/Student_Software_Discounts or get discounts on software and other items at http://www.journeyed.com/?SKW=HMSELECT6&ref=select.  You can also visit https://portal.office.com/OLS/MySoftware.aspx

Errors accessing my student email account

Current versions of Internet Explorer, Firefox and Chrome are supported by the KCTCS email system.  If you have problems logging in try a different browser or computer.  You can also try using InPrivate/Incognito browser using the key combinations listed below

Internet Explorer (IE) CTRL-SHIFT-P

Firefox CTRL-SHIFT-P

Chrome CTRL-SHIFT-N

If you are able to access your email through an InPrivate/Incognito browser you might have saved login information on the computer.  Please see the FAQ entries for clearing saved passwords in Internet Explorer and Firefox.

Clear your saved password in Firefox

Steps for clearing a saved password in Firefox:

Check to see if Firefox saved the login information …you can look under “Options” -> “Security” then “Saved Passwords”…if there is an entry for “sts.kctcs.edu” removing that will make Firefox prompt to login.

Clear your password in Firefox - Step 1

Clear your password in Firefox - Step 2

Clear your password in Firefox - Step 3

Clear your saved password in Internet Explorer

Please look at the following 
http://windows.microsoft.com/en-us/windows7/remove-stored-passwords-certificates-and-other-credentials

Removing any entry for “sts.kctcs.edu” will make IE and Chrome prompt for a password again.

Clear your password in Firefox - Step 4

Step by step directions for turning off email forwarding:

Log into your KCTCS email account at https://outlook.com/kctcs.edu.   If you do not know your pass word you will need to go to the User Account Center first. 

Once in your email account look for the gear shaped icon on the upper right hand portion of the page.  Click on that then select “Options” at the very bottom

Step 1 for forwarding your KCTCS email

Once in the “Options” menu select “Forwarding”

Step 2 for forwarding your KCTCS email

Then select “Stop Forwarding” then click on Save (above the word “Forwarding”)

Step 3 for forwarding your KCTCS email