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Technical FAQs

Installing Office 365

All KCTCS students who are currently enrolled in a course are eligible to install the full version of Office 365 Pro Plus on up to 5 devices for free. This includes PC, Mac, Apple tablets and phones, and Android tablets and phones. The software will continue to work as long as you are enrolled in at least one class at a KCTCS college.

Install Office on your PC or Mac:

Sign into your KCTCS student email (  Click the gear icon beside your name at the top right, then choose Office 365 Settings


Under the Office heading, click Install.  When prompted to save or run the application, choose Run.  Follow the on screen prompts to install Office.  After Office is installed, if prompted to log in, use your KCTCS email address and password

Install Office on your Apple or Android device:

Download the Office Mobile app from the app store.  Open the app and sign in with your KCTCS student email and password

Configure Office 365 email on an iPhone

Directions for setting up Outlook on a iPhone, iPad or iPod Touch. 

The Technology Solutions office at JCTC is not responsible for the configuration or setup of email on non-JCTC cell phones.

Configure Office 365 on an Android Phone

Directions for setting up Outlook on a windows/android phone

The Technology Solutions office at JCTC is not responsible for the configuration or setup of email on non-JCTC cell phones.

Configure Office 365 on a Blackberry device

Directions for setting up Outlook on a Blackberry 

The Technology Solutions office at JCTC is not responsible for the configuration or setup of email on non-JCTC cell phones.

How long will my email remain active?

A student email account is active until the end of the Fall term of next calendar year after the last semester that they attended classes.

Once the account is deleted the information cannot be recovered.

Email addresses for graduates are active through Fall of the term of the next calendar year after they graduate.

When will I have access to my KCTCS email account?

A student gets email access 24-48 hours (2 business days; weekends and holidays are excluded) after enrolling in a regular college credit class. 

Before that they have access to student self-service (aka PeopleSoft or PS).  Before enrolling, the student account will have “Applicant” or “Not-Enrolled”.  A student with this status has access to PeopleSoft but not an email account. 

If a student reports that they can log into PeopleSoft but when they go into email they get an error about “Mailbox not available” they either have not enrolled, just enrolled or are enrolled in a non-credit class.

Setup KCTCS email on your home PC

Directions to setup KCTCS email on your home PC

Software for students

As a currently enrolled Jefferson student, you can install Microsoft Office on up to five devices for free with your active KCTCS account from or get discounts on software and other items at  You can also visit

Errors accessing my student email account

Current versions of Internet Explorer, Firefox and Chrome are supported by the KCTCS email system.  If you have problems logging in try a different browser or computer.  You can also try using InPrivate/Incognito browser using the key combinations listed below

Internet Explorer (IE) CTRL-SHIFT-P



If you are able to access your email through an InPrivate/Incognito browser you might have saved login information on the computer.  Please see the FAQ entries for clearing saved passwords in Internet Explorer and Firefox.

Clear your saved password in Firefox

Steps for clearing a saved password in Firefox:

Check to see if Firefox saved the login information …you can look under “Options” -> “Security” then “Saved Passwords”…if there is an entry for “” removing that will make Firefox prompt to login.

Clear your password in Firefox - Step 1

Clear your password in Firefox - Step 2

Clear your password in Firefox - Step 3

Clear your saved password in Internet Explorer

Please look at the following

Removing any entry for “” will make IE and Chrome prompt for a password again.

Clear your password in Firefox - Step 4

Step by step directions for turning off email forwarding:

Log into your KCTCS email account at   If you do not know your pass word you will need to go to the User Account Center first. 

Once in your email account look for the gear shaped icon on the upper right hand portion of the page.  Click on that then select “Options” at the very bottom

Step 1 for forwarding your KCTCS email

Once in the “Options” menu select “Forwarding”

Step 2 for forwarding your KCTCS email

Then select “Stop Forwarding” then click on Save (above the word “Forwarding”)

Step 3 for forwarding your KCTCS email

How to clear cache and temp files

Directions for clearing Cache and Temp files.

Internet Explorer:

  1. Open Internet Explorer.
  2. From the Tools menu choose Internet Options.
  3. On the General tab, under Browsing history, click Delete.
  4. Uncheck the Preserve Favorites website data box.
  5. Check the Temporary Internet files, Cookies, and History boxes.
  6. The Form data, Passwords, and inPrivate Filtering data boxes may be left unchecked. You can check them to delete this data if you so choose.
  7. Click Delete.
  8. When finished, click OK to return to your Internet Explorer window.
  9. Close the Internet Explorer window and reopen.


  1. From the History menu, select Clear Recent History.  (If the menu bar is hidden, press Alt to make it visible.)
  2. From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.
  3. Next to Details, click the down arrow to choose which elements of the history to clear. You will need to make sure Cookies and Cache are selected but may select other items you would like to clear.
  4. Click Clear Now.
  5. Close the Firefox browser window and re-open the browser.


  1. Click the Menu button (looks like 3 horizontal lines) in the upper-right corner of the Chrome window, choose More Tools and then Clear browsing data.
  2. Select the period of time you wish to delete using the Obliterate the following items from drop down menu. From there, you can choose Cookies and other site and plugin data and the Cached images and files check-boxes.
  3. Click the Clear browsing data button, and Chrome will clear your cache.
  4. Close the Chrome browser window and re-open the browser.

Microsoft Edge:

  1. In the top right, click the Hub icon (looks like three horizontal lines).
  2. Click the History icon (looks like a clock with an arrow around it), and then select Clear all history.
  3. Select Browsing history, then Cookies and saved website data, and then Cached data and files. Click Clear.
  4. After the "All Clear!" message appears, exit the browser and re-open the browser.