ConceptKCTCS/KCTCSConcept Technical FAQs | Jefferson Community & Technical College

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Technical FAQs

Installing Office 365

All KCTCS students who are currently enrolled in a course are eligible to install the full version of Office 365 Pro Plus on up to 5 devices for free. This includes PC, Mac, Apple tablets and phones, and Android tablets and phones. The software will continue to work as long as you are enrolled in at least one class at a KCTCS college.

Install Office on your PC or Mac:

  • Sign into your KCTCS student email (
  • Click the gear icon beside your name at the top right, then choose Office 365 Settings


  • Under the Office heading, click Install
  • When prompted to save or run the application, choose Run
  • Follow the on screen prompts to install Office
  • After Office is installed, if prompted to log in, use your KCTCS email address and password

Install Office on your Apple or Android device:

  • Download the Office Mobile app from the app store
  • Open the app and sign in with your KCTCS student email and password

Configure Office 365 email on an iPhone

Configure Office 365 on an Android Phone

Configure Office 365 on a Blackberry device

How long will my email remain active?

  • A student email account is only active one semester after the last semester that they attended classes. 
  • If they attend in the spring and do not attend in the fall their account will be deleted at the end of the fall semester.
  • If they attend in the fall and not in the spring then the account will be deleted at the end of the spring term. 
  • Once the account is deleted the information cannot be recovered. 
  • Normally the student account will revert to “Applicant” or “Not-Enrolled”. 
    • A student with this status has access to PeopleSoft but not an email account.

When will I have access to my KCTCS email account?

  • A student gets email access 24-48 hours (2 business days; weekends and holidays are excluded) after enrolling in a regular college credit class. 
  • Before that they have access to student self-service (aka PeopleSoft or PS). 
  • Before enrolling, the student account will have “Applicant” or “Not-Enrolled”. 
  • A student with this status has access to PeopleSoft but not an email account. 
  • If a student reports that they can log into PeopleSoft but when they go into email they get an error about “Mailbox not available” they either have not enrolled, just enrolled or are enrolled in a non-credit class.

Problem accessing my student email account.

  • Please make sure you are using Internet Explorer when accessing your student email accounts.

Setup Outlook 2010 on your home PC

  • You can find the step-by-step instructions by downloading this PDF file.

Software for students

As a currently enrolled Jefferson student, you can: