Student Complaint Procedure for Non-Academic Student Issues
To file a student complaint, please follow these steps:
Step 1: Try to resolve the issue informally with the employee assisting you.
Step 2: If a resolution cannot be reached, the next step is to contact the employee’s department manager. Refer to the list of managers and their contact information below:
Send your completed Student Complaint Form, along with any supporting documentation to:
Kem Longino, Office of the Dean of Student Affairs
E-mail Address: firstname.lastname@example.org
Office Location: Downtown Campus, JEC Building, room 204
Mailing Address: 109 E. Broadway, Louisville, KY 40202
Step 4: Should an agreed upon resolution not be reached with the Dean you will need to meet with the Vice President for Academic & Student Affairs. This meeting must be in-person and must be scheduled in advance with Patsy Overstreet at 502-213-2432 to set up this meeting. The Vice President will have five (5) business days to respond to your complaint.
If you are unsatisfied with the outcome of your complaint, you may file a complaint with the Kentucky Council on Postsecondary Education (CPE). Simply visit CPE's website and follow the instructions.