Students

Please use the steps below to activate or reset your student email account.

• You will need to have your Birth day and month along with two of the three following items:  Social Security Number, student ID number or personal e-mail address..
• If you do not know your student ID number you can retrieve it at the KCTCS User Account Center
• The password must be complex which means you must use a mix of upper and lower case letters, numbers or symbols and be at least eight characters long.
• Once you have your new password please go to the Password Portal Site and setup your security questions.  That site can be used to reset your password in the future. 
• Once the password is set you can return to the KCTCS web mail site site to check your email or to log into Student Self-Service.

When will I get my new student email account?

• Students will get email access 24-48 hours (2 business days; weekends and holidays are excluded) after enrolling in a regular college credit class. 
• You will have access to Peoplesoft during this time.

How long will my student email account remain active?

• A student email account is only active one semester after the last semester that they attended classes. 
• If you attend in the spring and do not attend in the fall your account will be deleted at the end of the fall semester. 
• If you attend in the fall and not in the spring then the account will be deleted at the end of the spring term. 
• Once the account is deleted the information cannot be recovered.

For service or help, please contact the Helpdesk

• E-mail:  jf-helpdesk@kctcs.edu
• Web:  http://helpdesk.jefferson.kctcs.edu/
• Phone:  502 213-HELP (4357)