College closed 12/16/17 thru 1/1/18

alert icon Jefferson will be closed for the winter break from December 16, 2017 thru January 1, 2018.  The college will resume normal operating hours on January 2, 2018.

FAQs

Academics:

  • Can I register on the phone or the Internet?
  • How can I transfer credit from CLEP, AP, or Military experiences to Jefferson?
  • How do I add/drop a class online using student self service (PeopleSoft)?
  • How do I submit my official transcript?
  • I have a hold on my account what does this mean and where do I go?
  • I tried registering myself and received an error. What does that mean and what do I do?
  • What do I need to start classes?
  • When can I enroll online using student self-service?
  • When will I have access to my KCTCS email account?
  • Where can I go for help or to use the computer?
  • Who completes my transcript evaluation?
  • Will my GPA from my previous college or university affect my Jefferson GPA?
  • How do I change my major?

Advising:

  • What is an academic program code and where do I find it?
  • What are the hours of the Southwest Advising Center?
  • What are the hours for the Downtown Advising Center?
  • How do I contact an advisor on the Bullitt County Campus?
  • How do I contact an advisor on the Carrollton Campus?
  • How do I contact an advisor on the Downtown Campus?
  • How do I contact an advisor on the Shelby County Campus?
  • How do I contact an advisor on the Southwest Campus?
  • How do I contact an advisor on the Technical Campus?

Cashier/Payment FAQs:

  • Can I pay my bill/tuition Online?
  • Do you take MasterCard, Visa or Discover?
  • How can I check the status of my financial aid/third party payment?
  • How to access grades, schedules, account, payment, and financial aid information.
  • I m enrolled but I have decided not to attend, what do I need to do?
  • My name is not listed correctly in Email/Student Self Service. How do I get it corrected?
  • What is the payment deadline for the upcoming semester?
  • Do I have to pay for my classes when I register?

Direct Loans:

  • With the Direct Loan program who will I make repayment to?
  • What steps do I need to take in order to get a Direct Loan?
  • What are the benefits of using the Direct Loan Program (DL)?
  • Why do I have to start over if I already have federal (FFELP) loans from prior years?
  • I have prior loans from a bank, what options do I have in repayment now that I will have FFELP Loans and Direct Loans?
  • Is my eligibility for loans and the amounts I can receive in federal loans the same in Direct Lending as it was in FFELP?
  • Can I still use my prior bank for Stafford Loans, or Parent PLUS Loans if I choose to do that?
  • How will my receipt of prior loans from banks/lenders affect my Direct Loan eligibility?
  • How much debt have you acquired?

Federal Work Study Award (FWS):

  • Federal Work Study Award (FWS)
  • What is Federal Work Study?
  • Is Federal Work Study (FWS) the same thing as Ready to Work (RTW)?
  • What is the pay rate for Federal Work Study?
  • How many hours can I work?
  • How are students chosen for Federal Work Study?

Financial Aid:

  • What school code should I use for my FAFSA?
  • If I am taking all developmental courses, am I eligible for financial aid?
  • Where is the Financial Aid office located?
  • What are the general requirements to receive financial aid?
  • After I send in my free application for Federal Student Aid (FAFSA), how long does it take for me to know if I am eligible?
  • How many hours must I be enrolled in to receive financial aid?
  • Can I use my financial aid to get my books?
  • If I drop a class, will that affect my financial aid?
  • If I register for classes but then never attend, can I receive my financial aid?
  • Can you help with part-time employment?
  • How do I apply for and receive a student loan?
  • What does it mean if I have been selected for verification?
  • How do I apply for the CAP grant?
  • Will my financial aid automatically transfer to JCTC from the school I attended in the Fall?
  • When will I receive my refund/residual check?
  • What is SAP?
  • How long does it take for my student loan to be processed and disbursed?
  • If I have doubts about my financial aid or am unsure of anything surrounding my financial aid, what should I do?
  • What happens after completing the Financial Aid Application(s)?
  • How do I respond to the Financial Aid Letter Online?

SNAP:

  • Do I need to sign up for SNAP to receive messages?
  • My home phone is listed in my college contact information record, how can I still get text messages?
  • Can I sign up to receive SNAP messages at additional numbers or e-mail addresses not in my student/employee information?
  • What if I want to opt-out of receiving SNAP messages?
  • Can I receive SNAP messages if I am not a student or employee at the college?
  • I signed up to receive SNAP messages but I no longer want to receive any messages how do I close my account?
  • Will I be charged for text messages sent by SNAP?
  • What if I want to receive messages from more than one college?
  • Still have SNAP questions?

Technical FAQs:

  • Installing Office 365
  • Configure Office 365 email on a(n)
    • iPhone
    • Android Phone
    • Blackberry device
  • How long will my email remain active?
  • When will I have access to my KCTCS email account?
  • Setup KCTCS email on your home PC
  • Software for students
  • Errors accessing my student email account
  • Clear your saved password in Firefox
  • Clear your saved password in Internet Explorer
  • Step by step directions for turning off email forwarding
  • Directions for clearing cache and temp files

Transfer From Jefferson:

  • When can a student transfer?
  • Do universities look at the ACT/SAT or high school GPA of a student?
  • Does a student have to earn an AA/AS before transfer?
  • What is reverse transfer?
  • What about selective programs and transfers?
  • What is the General Education Block transfer policy?
  • How does a student know what classes to take for transfer in their major?
  • How many credits will transfer to a four-year university?
  • Do four-year institutions look down on community college transfers?

Transfer To Jefferson:

  • How do I transfer to Jefferson?
  • What courses will transfer?
  • Who completes my transcript evaluation?
  • What is an accredited College?
  • How can I tell if my previous institution was accredited?
  • Will my GPA from my previous college or university affect my Jefferson GPA?
  • How are credentials or coursework from other countries evaluated?
  • How are credit hours counted?
  • How long does it take for an evaluation to be completed?
  • How can I appeal an evaluation of an equivalent course
  • How do I look up my transfer credits in PeopleSoft?
  • How can I transfer credit from CLEP, AP, or Military experiences to Jefferson?
  • How do I submit my official transcript?
  • Additional resources and links for transfer information in Kentucky.