Online Student Complaint Process | JCTC

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Online Student Complaint Process

At Jefferson Community and Technical College, we take student complaints seriously. If you have a complaint about a course or experience at Jefferson Community and Technical College, you should follow the college’s student complaint procedures. This is a required step for all students who have complaints. 

If a satisfactory solution cannot be determined, you should find the category (below) that best describes your current residency and follow the steps outlined to resolve the complaint. 

Jefferson Community and Technical College Students Who Live In Kentucky 

  1. Attempt to solve the problem by working with Jefferson Community and Technical College through the formal complaint process. 
  2. If your complaint cannot be successfully resolved, submit your concerns using the Kentucky Council for Postsecondary Education’s online complaint form.  
CPE Consumer ComplaintCouncil on Postsecondary Education
1024 Capital Center Drive, Suite 320
Frankfort, KY 40601
Telephone: (502) 573-1555
Fax: (502) 573-1535
Email: cpeconsumercomplaint@ky.gov
http://cpe.ky.gov/campuses/consumer_complaint.html

Jefferson Community and Technical College Students Who Do Not Live In Kentucky (SARA-members) 

Students who live in a non-SARA state (currently just CA, in addition to the U.S. Territories) may file a complaint with an agency in the student’s state of residence. Below is a list of agencies where complaints for non-SARA states or territories may be filed.

  1. Attempt to solve the problem by working with Jefferson Community and Technical College through the formal complaint process.
  2. If your complaint cannot be successfully resolved, determine if you live in a SARA member state.
    1. If Yes, continue 
    2. If No, move to the next section
  3. Submit your concerns using the Kentucky Council for Postsecondary Education’s online complaint form. 

Jefferson Community and Technical College Students Who Do Not Live In Kentucky (non-SARA states and territories) 

  1. Attempt to solve the problem by working with Jefferson Community and Technical College through the formal complaint process. 
  2. If your complaint cannot be successfully resolved, find your state or territory’s agency for lodging complaints below.  
  3. Use the contact information listed to continue your complaint process. 

Non-SARA States and Territories