FAQ for Employees | JCTC

FAQs for Employees

Adjunct account duration:

Adjuncts will have active accounts as long as they are assigned to a class either in the current or a future term. You can add them as a secondary instructor of a class to keep their accounts active. If an adjunct is not assigned to a class after the current semester, their account will remain active for two weeks after the end of the term.

So should an instructor be deactivated, but then attached to a class in PeopleSoft within the 60 days of the end of last term, their mailbox contents will remain. Past the 60, the mailbox will be empty.

Adjunct account creation:

If a new adjunct needs to be setup and they have never worked for KCTCS an EMPL ID will need to be assigned. To get an EMPL ID assigned, the Affiliate Request form will need to be completed by the person being hired as an adjunct

Once the EMPL ID has been assigned, they will need to be setup in the Instructor/Advisor (I/A) table and assigned to a class. Make sure to date the entry at least a week before the semester starts. The accounts cannot be setup without the following information:

  • Instructors legal name
  • Home address
  • Home phone
  • SSN
  • Personal email address 
  • Birthdate

The person should list "Adjunct instructor" under "External Organization" along with someone at the college as the sponsor.

E-mail distribution lists for Employee use:

  • JF-FACULTY-ALL@kctcs.edu:  Dynamic list generated based on title being either Faculty or Instructor.  List includes both regular faculty and adjuncts.
  • JF-STAFF-ALL@kctcs.edu:  Dynamic list generated base on title being Staff.  Includes all regular, part time employees and student workers.
  • JF-DT-ALL@kctcs.edu:  All regular employees on the DT campus.  Manually maintained by the Technology Solutions Helpdesk.
  • JF-SW-ALL@kctcs.edu:  All regular employees on the SW campus.  Manually maintained by the Technology Solutions Helpdesk.
  • JF-JTC-ALL@kctcs.edu:  All regular employees on the TECH campus.  Manually maintained by the Technology Solutions Helpdesk.
  • JF-Carrollton-ALL@kctcs.edu:  All regular employees on the Carrollton campus.  Manually maintained by the Technology Solutions Helpdesk.
  • JF-Shelbyville-ALL@kctcs.edu:  All regular employees on the Shelby County campus. Manually maintained by the Technology Solutions Helpdesk.
  • JF-Bullitt-ALL@kctcs.edu:  All regular employees on the Bullitt County campus.  Manually maintained by the Technology Solutions Helpdesk.
  • JF-College-ALL@kctcs.edu Consists of all the campus lists.  List does not include students, adjuncts or student workers.
  • MASS EMAILS TO STUDENT ACCOUNTS: Anything that needs to be sent to the student distribution list MUST be submitted to the Technology Solutions helpdesk. Emails going to students must be approved by the PR/Marketing office before we can send out the email.

E-mail account duration

As long as you are being paid by KCTCS you will have access to your KCTCS email account. Once you have been terminated by HR your account will be deactivated and your access to your email will be removed.

E-mail policies and guidelines

These are some guidelines for the appropriate use of the campus email distribution lists. Please consult this information before sending an e-mail to ensure that the e-mail system will work efficiently for everyone. Most of these policies can be found on the KCTCS Intranet!

  • Employee Distribution Lists: These distribution lists can be used by employees. Anything that needs to be sent to the student distribution list MUST be submitted to the Jefferson Technology Solutions helpdesk
  • Employee E-mail Policy: KCTCS employees have an obligation to use their access to the Internet and e-mail in a responsible and informed way, conforming to network etiquette, customs, courtesies, and any or all applicable laws or regulation
  • General E-mail (with or without attachments) advice: General E-mail advise for sending E-mails with or without attachments
  • Unacceptable E-mail Use Policy: Use of KCTCS e-mail resources is a privilege that may be revoked at any time for inappropriate conduct. Any abuse of acceptable use policies is considered gross misconduct and may result in revocation of access, notification of KCTCS management, and disciplinary action up to and including dismissal.

E-mail Quotas

The quota limits are put in place by KCTCS and cannot be increased. If you run out of room in your email account you will need to create a personal folder that you will need to move your email into.

Steps for creating personal email folders:

  • Open Outlook.
  • Click on File from the menu bar.
  • Click on New from the File menu.
  • Click on Outlook Data file
  • Highlight Office Outlook Personal folders file (.pst).
  • Click OK.
  • Give the file a name or leave as the default name and click OK.
  • Click on OK to complete the Creation of the personal folder.
  • You should see the personal folder on the left side of Outlook.

E-mail setup on mobile device

Step-by-step instructions for configuring your KCTCS email on a mobile device.

The link above may not work in Firefox.

On Android you need to change the Phase 2 authentication method to MSChapV2 the EAP method is PEAP (should be detected by default) depending on your variation of Android the Identity should be your username or KCTCSACC\ and your username.

Technology Solutions is not responsible for configuring your personal devices.

Phishing E-mails

Phishing emails are a fact of life on the Internet. Most of the common ones are asking for your login information because your email quota has been exceeded. These messages are normally coming from outside of KCTCS.

You can always contact the helpdesk if you are not sure.

Turn Clutter on or off

Sign in to Outlook Web App At the top left corner of the page, select the App launcher icon, and then select Mail. On the top right corner of the page, go to Settings, Options, Mail, Automatic processing, Clutter. Choose Separate items identified as Clutter, then Save.

OneDrive for Business

OneDrive for Business is a personal library intended for storing and organizing your work documents. OneDrive for Business lets you work within the KCTCS context. OneDrive is secure and private by default and available from anywhere at anytime!

The largest file that OneDrive will allow is 2 gigabytes (gb).

Directions for turning off email forwarding

Log into your KCTCS email account. If you do not know your pass word you will need to go to the User Account Center first. Once in your email account look for the gear shaped icon on the upper right hand portion of the page. Click on that then select Options at the very bottom.

  • Once in the Options menu select Forwarding.
  • Then select Stop Forwarding then click on Save (above the word Forwarding).

Voicemail Access

Your voicemail can be accessed in different ways:

  • Call your office phone number. When your voicemail answers, press the * symbol. Enter your ten digit extension when prompted for your ID. Enter your PIN when prompted.
  • You can call (502) 213-5338 to directly access the voicemail system. This will take you directly to Unity Voicemail.

Voicemail PIN reset

If on-campus, please go to Cisco Personal Communications Assistant. Login with your username and current pass word, then select Messaging Assistant, and then look under Passwords.

Microsoft Products at a discounted price

Home use only : Employees can purchase a single copy of Microsoft Office at a discounted price under the Microsoft Home Use Program. Employees and students can get a copy of the current version of Windows at a discounted price.

If you need to purchase additional copies of Microsoft Office or other Microsoft Software you can do so at the Journey Ed Website. The Journey Ed store also offers academic pricing for other software products from companies such as Adobe, Corel, and Avid Technology.

Current Employees can install Office 365

Employees have access to Office 365 similar to students. KCTCS restricted this to employees with PeopleSoft access above employee self-service. They are aiming to give all employees access sometime in the next year. Office 365 allows qualifying employees to download up to 5 copies of Office for installation on non-college computers or devices.

If you having problems activating or logging into Office 365. Click on the "Find out if you're eligible" link for students.

These copies of Office are tied to employment.

Install Office on your PC or Mac:

  • Sign into your KCTCS email.
  • Click the gear icon beside your name at the top right, then choose Office 365 Settings.
  • Under the Office heading, click Install.
  • When prompted to save or run the application, choose Run.
  • Follow the on screen prompts to install Office.
  • After Office is installed, if prompted to log in, use your KCTCS email address and password.

Install Office on your Apple or Android device:

  • Download the Office Mobile app from the app store
  • Open the app and sign in with your KCTCS student email and password

Update your Personal or home E-mail address

We encourage students and employees to have a personal/home email address listed in PS if possible. It gives the helpdesk an option for contacting an individual if they are having problems with their KCTCS account. Employees can update this information in Peoplesoft.

For name changes, Employees will need to contact HR.

A Preferred Name with a different last name must be set in order for PeopleSoft to trigger the username to update.

Update my address, emergency contact information, or tax exemptions

In the event you need to change your address, update your emergency contact information, or change your tax exemptions - you can do this by visiting the Employee Self-Service portal utilizing your KCTCS logon information.

Name change or username is incorrect

If you have a name change or if your email address/username is incorrect this must be corrected in PeopleSoft. You will need to log into HRMS under "Personal Details".  You will need to contact HR and have the Primary name changed and have a Preferred name added or updated. Only a last name change will trigger a new username to be generated.

Normally it takes about 24-48 hours (excluding weekends and holidays) for the new username to be generated. For the changes to occur within the email system and to propagate to Blackboard normally takes several days. Once the change has been completed you can contact the helpdesk requesting a change to your email account.

How to access Peoplesoft

Faculty or a Student/Employee needing additional functionality beyond Employee Self-Service.  Use this if you are an Employee needing only access to Self-Service.  From this link you will be able to view your pay check and leave balances.

Clear your saved passwords in FireFox

Steps for clearing a saved password in Firefox:

  • Check to see if Firefox saved the login information
  • Look under Options -> Security then Saved Passwords
  • If there is an entry for sts.kctcs.edu removing that will make Firefox prompt to login.

Clear your saved password in Web browsers

  • Removing any entry for sts.kctcs.edu will make IE and Chrome prompt for a password again.

How to clear cache and temp files

  • Shortcut to the page for clearing the cache:  Press the CTRL-SHIFT-DEL keys at the same time.

Internet Explorer:

  • Open Internet Explorer.
  • From the Tools menu choose Internet Options.
  • On the General tab, under Browsing history, click Delete.
  • Uncheck the Preserve Favorites website data box.
  • Check the Temporary Internet files, Cookies, and History boxes.
  • The Form data, Passwords, and inPrivate Filtering data boxes may be left unchecked.
  • You can check them to delete this data if you so choose.
  • Click Delete.
  • When finished, click OK to return to your Internet Explorer window.
  • Close the Internet Explorer window and reopen.


  • From the History menu, select Clear Recent History.  (If the menu bar is hidden, press Alt to make it visible.)
  • From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.
  • Next to Details, click the down arrow to choose which elements of the history to clear.
  • You will need to make sure Cookies and Cache are selected but may select other items you would like to clear.
  • Click Clear Now.
  • Close the Firefox browser window and re-open the browser.


  • Click the Menu button (looks like 3 horizontal lines) in the upper-right corner of the Chrome window, choose More Tools and then Clear browsing data.
  • Select the period of time you wish to delete using the Obliterate the following items from drop down menu. From there, you can choose Cookies and other site and plugin data and the Cached images and files check-boxes.
  • Click the Clear browsing data button, and Chrome will clear your cache.
  • Close the Chrome browser window and re-open the browser.

Microsoft Edge:

  • In the top right, click the Hub icon (looks like three horizontal lines).
  • Click the History icon (looks like a clock with an arrow around it), and then select Clear all history.
  • Select Browsing history, then Cookies and saved website data, and then Cached data and files. Click Clear.
  • After the "All Clear!" message appears, exit the browser and re-open the browser.

Blackboard issues

Need assistance with Starfish?

  • If you need assistance using Starfish, please contact Kristen Robinson by email at krobinson0143@kctcs.edu or call (502) 213-2183.

Microsoft Teams Tutorial

Here is a step-by-step guide on how to use Microsoft Teams for your video conferencing and communication needs.

To connect to KCTCS-EMPLOYEE, open your wireless settings on your phone. 

For Android:

Swipe down from the top of the screen.
Make sure Wi-Fi is turned on.

Step 1 wireless

Select EAP method, choose "PEAP".

Under Identity, enter your KCTCS UserID (for example: JSMITH0001).

Enter your KCTCS password in the password box. 

Under CA certificate, select "Don't validate".

Selecting Auto Reconnect is optional, however, if on it will auto reconnect when you are in range.

Step 2 wireless

Select the "Advanced" tab to expand the additional settings.

Phase 2 authentication should be "MSCHAPV2".

IP settings, choose "DHCP".

Proxy should be "None".

Metered Network should be "Detect automatically".

MAC address type should be "Randomized MAC".

Push the "Connect" button to sign onto the KCTCS-EMPLOYEE wireless network.

Step 3 wireless

Jefferson has installed a system to allow students to access the buildings during normal business hours using your cell phone.  There are some requirements:

You must have your “mobile” number listed on your KCTCS account.  You can check that at the User Account Center.

  • Click on “Update User Profile”.

If a mobile number is added or updated the change will take effect at 8:00 AM the next business day (Monday – Friday).

You also need either an Apple iPhone that supports Apple Pay or an Android that supports Google Pay or NFC (Near Field Communication).

The app is named “ACT ID RS2” links for both Apple and iPhone are listed below.



Android (the phone must support NFC).

Once installed on the Apple phone, the app needs to be running with the screen showing that the credential is active, and Bluetooth will need to be on.

Apple Phone

On Android phones, the phone would need to support NFC.  Running the app is not required but the phone might need to have the display showing. 

When using the phone to enter the building look for a reader that looks like what is pictured below.

WaveLynx Reader

Place the phone on the reader with the top towards the light.  It can take up to five seconds for the phone to be read.  With android you might need to shift the phone up or down to get a read. 

phone and reader

The reader will beep, turn green and the door will unlock if you have access….

If your phone doesn’t open the door verify that you have the RS2 ACT application installed and it is showing the credential as active. 

Also verify that the mobile number associated with the phone is listed as your mobile number with https://kctcs.edu/user.

Videos showing both in action

Android iPhone

How to scan employee or student permits with the parking lot scanner. (Video)

Campus Access Schedule

  Campus Access Times
Student   Carrollton M-F 8:00 am to 4:30 pm
Student Downtown AMIT Building   M-F 7:00 am to 6:00 pm
Student Downtown M-F 7:00 am to 6:00 pm
Student Southwest M-F 7:00 am to 6:00 pm
Student Tech M-F 7:00 am to 6:00 pm


Multifactor Authentication setup instructions has been moved. Click on the link or go to jctc.me/MFApp

Reset your employee password

There are 2 ways for employees to reset their passwords:

  1. Whether you are on or off campus you can go to: User Account Center.
  2. If on campus you can log into any computer with your current password and press CTRL-ALT-DEL and select Change password.

Student Workers

Student workers can use the User Account Center to change their password or, if on campus, they can change their password by logging into a campus computer and pressing CTRL-ALT-DEL.

If a student worker is no longer going to be working for the college, please make sure to separate them. For example, remove them from payroll. This will remove the employee status and allow them to use the normal student tools for activating their accounts. Normally the supervisor would complete the separation form and turn it into.

Sound issues on new Dell computers