password-reset | JCTC

Transfer Center

Password reset

Password Reset Instructions:

  • STEP 1
  • STEP 2
    • On the first screen you will enter your birthdate, student ID number, and social security number ONLY.
    • You do not need to fill in all the blanks.
    • Then, click on the button at the bottom “Create/Update my user profile”
  • STEP 3
    • On the next screen you will be provided your user name.
      • Your user name is what you need to log in for student e-mail, Blackboard, and Student Self Service.
      • It has your first initial, your last name, some zeros and a number (ex.:JSMITH0001).
      • WRITE IT DOWN so you can use it to register when you are finished.
    • Create your security question and type in the answer.
    • Click on “Save my user profile”, it will save and THEN you will click “Set my password” to get to the next screen.
      • You must save your profile first, then set your password.
  • STEP 4
    • The third screen will ask you sign in with your last name and ID number.
  • STEP 5
    • The last screen will let you set your password and then save it.
    • You will be prompted to change your password every 90 days for security purposes.
    • Once you type in your password and save it, you are finished.
    • Exit the user support center.
    • Log in to Student Self-Service with your user name and your new password to register for classes.