Records Office FAQs
Find answers to frequently asked questions about Records Office services below, or visit the Registrar/Records Office page for more information.
Official transcripts can be ordered through the National Student Clearinghouse. Transcripts that are ordered electronically are typically delivered in 24 hours or less. Transcripts can also be delivered via mail via USPS. Please note that this option can take additional time.
If ordering through National Student Clearinghouse, you will be asked if you want to hold your transcript for degree/grades. Please select "yes" on this option. Selecting this option means your transcript will be sent when the grades/graduation are official.
We encourage students to order their transcript early and select hold for degree/grades during their ordering process. Our team will hold your order until official grades or your degree is awarded and then we will fulfill your order. If ordering on National Student Clearinghouse, you will not be charged until the transcript is processed.
Current students may use their Student Self-Service to add classes.
If you receive an error when adding, we can help! Please email us from your student email, with class information and we will research your issue and register you if we can or provide next steps. Make sure to include your ID# in your email.
Visiting students, please go to the Visiting Students Admissions guide for your registration steps.
Dropping a class happens during the 100% drop period and can be done in your Student Self-Service. Visit the Student TLC for instructions on dropping a class.
After the 100% drop/add period, you will need to complete the online withdraw form. Visit the Student TLC for instructions on completing the online withdraw form.
Note: Students are responsible for knowing the academic calendar for any term.
Review the residency status guidelines. Then, request the appeal paperwork.
Students can get enrollment verification through their Student Self-Service. Visit the Student TLC for instructions on getting enrollment verification.
Please note that we cannot verify enrollment until after the 100% drop/add period. If you have a form or need enrollment verification, you can visit our office or email us your form and we can help.
If you have recently had a name change, you can email two forms of official documentation with your new name to JF-Records-Office@kctcs.edu from your KCTCS email address, and we can update.
Acceptable forms of documentation include court documents, marriage license, updated driver's license, updated social security card, etc.
You can update your address under the Profile tab in your Student Self-Service. Visit the Student TLC for instructions on reviewing and updating your contact information. You may also email us your new address, and we can update that for you!
Students can change their majors either by seeing an advisor or submitting a major change request in their Student Self-Service. Visit the Student TLC for instructions on changing your major.
The deadline to change a major for a current semester is the last date to drop at 100%. Major changes are processed in two business days, and you will receive an email when it has been completed.
Please note that we cannot change non-credential seeking status. If you need to change this, please email our Admissions Office for assistance.
Kentucky residents age 65 and older may qualify for a tuition waiver. Please provide a copy of your Kentucky driver’s license (front and back) in person or by email after enrolling, and we will update your balance. The waiver applies only to tuition and on graded courses and must be requested each semester.
